Shipping, Returns and Exchanges

Shipping Policy:

We ship to the 48 contiguous states and Washington, DC; You can contact us at hcfretail@historiccharleston.org with any questions about shipping. 

 

The shipping methods offered during checkout may differ based on your shipping address and items selected. We ship via UPS and USPS. Shipping and handling rates are calculated based on the weight and dimensions of items selected. Shipping rates include postage price, plus cost of packaging materials.

Please allow 5-10 business days for all ground orders.

When selecting 2-3 Day Priority Shipping, please allow 24 hours for your order to be processed prior to being shipped.

Please call 843-724-8480 for express shipping.

Returns, Refunds, & Exchanges:

Historic Charleston Foundation is a non-profit organization, and your purchase supports our preservation mission.

We know online orders don't always go as anticipated. If you are dissatisfied with your purchase, we offer returns and refunds. Please read our return and refund policy carefully before making purchases.

Returns:

Returns are accepted within 30 days of delivery on most items. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and undamaged, in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, including sale items and perishable items.

Refunds:

To initiate the refund for your return, your product must have arrived at our location and be in our possession. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

 If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hcfretail@historiccharleston.org.

Exchanges:

We replace items that are defective or damaged. We do not process online exchanges. If you would like to exchange your purchase for something else, just return your item(s) and purchase the item(s) you would like through the site. If you need to exchange it for the same item, send us an email at hcfretail@historiccharleston.org and send your item to: Shop Historic Charleston 40 East Bay Street Charleston, South Carolina 29401.